Contact Us
Payment
We accept all credit cards through PayPal or you can mail us a money order
or personal check. If you wish to pay by money order or check please email
us at cobrastuff@hotmail.com
Shipping & Handling
All items are kept in stock and usually ship within 24 hours. Shipping and
handling for the continental United States is a flat rate for each item and
tracking info will be provided, either UPS or USPS. Actual shipping and
handling costs are almost always more than what is charged. We chose flat
rate shipping and handling so you would know exactly what you will be
charged when you place your order. No other charges of any kind will be
added to you order. Please email cobrastuff@hotmail.com for shipping
charges outside of US.
Return
All goods shipped are fully insured. A 20% restocking fee will be charged
to customers on all returned items. Returns must be within 30 days of
purchase with pre-authorization. There is no restocking fee on exchanged
merchandise. No exchanges will be accepted on items that are not returned
in the same condition they left our premises.
DAMAGED MERCHANDISE
All items leave our premises in good condition and are
insured for the full value. If you receive a damaged item due to damage to
your box please save all boxes, packing, and broken or crushed parts for
the carrier to inspect after you file your claim. Please contact UPS within
2 days of receiving the damaged merchandise to place your claim. They will
take the necessary steps to settle your claim. Do not return damaged parts
to us. We cannot replace parts until the claim is resolved.